Director of Operations - Large Programs

• Provide organizational and operational support, overseeing the day-to-day activities of our large “Manufacturer Sponsored Programs” and company operations.
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of crucial initiatives.
• Plan, monitor, and analyze critical metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Assist in determining staffing requirements and participate in the recruiting cycle (screening, interviewing, hiring) to ensure the addition of qualified candidates to the organization.
• Interface with stakeholders across the company to ensure smooth service delivery and draw on relationships with department heads to make decisions regarding operational activity and strategic goals.
• Play an active role in maintaining account relationships.
• Develop implementation processes and manage reporting processes to ensure client retention and high levels of account satisfaction.
• Collaborate with other leaders to recommend and implement process improvements to meet and exceed customers' expectations.
• Devise strategies for ensuring the growth of our large Manufacturer Sponsored Programs and implement process improvements to maximize output and minimize costs.
• Guide, direct, and evaluate the work of direct reports.
• Manage staff, prepare work schedules, and assign specific duties.
• Perform other related duties as assigned or as necessary; remain flexible and adaptable in work schedules and assignments as defined by departmental and organizational needs.

• A bachelor’s degree, or 4-year equivalent, is required. A higher degree, such as a master's or MBA, is preferred.
• A minimum of five (5) years of supervisory or management experience with large teams (30+ people) is required.
• Two or more years of experience in Pharmacy Benefits Management (PBM) or managed healthcare/consulting benefits preferred.
• Previous experience in a healthcare or pharmaceutical call center environment is helpful.
• Knowledge of medical/pharmacy insurance benefit language- i.e., EOBs, deductibles, out-of-pocket, co-insurance, co-pays, etc.
• A current Missouri BOP Pharmacy Technician or Pharmacist License in good standing or the ability to get one shortly after hire.
• Ability to thrive in a fast-paced environment with constantly changing business priorities.
• Excellent analytical skills and the ability to provide solutions to complex problems.
• Ability to be highly transparent, ethical, and driven.
• Relentless attention to detail.
• The ability to be a creative self-starter.
• Excellent written and verbal communication skills, as well as strong interpersonal skills, are required.
• Ability to communicate with all organizational levels, clients, customers, and vendors.
• Ability to work as part of a team with minimal supervision in a results-oriented and highly dynamic environment.
• Ability to think and act independently, formulate and support new ideas, and champion new initiatives within and beyond the scope of one's responsibilities.
• Ability to ensure tasks are appropriately delegated and completed to standards by monitoring performance and holding staff accountable.
• Ability to successfully organize resources, personnel, and actions to complete programs and tasks.
• Ability to provide direction and motivation, and set an example through open communication and modeling best practices.
• Proficient in Microsoft Office Suite, Pharmacy Management Systems, or CRMs is necessary

Optime Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.