General Manager - Specialty Pharmacy

• Provide overall company leadership, including overseeing day-to-day organization activities, ensuring operational excellence, and leading corporate culture.
• Create and execute approved Strategic and Business Development Plans.
• Oversee the operational and client servicing aspects of the organization. Work closely with clients and prospects to meet contractual and compliance commitments.
• Ensure multi-site new client implementations and operations are seamlessly coordinated to improve patient care, provider experience, and client and company value.
• Ensure proper KPI’s are in place to drive operational and clinical excellence.
• Ensure quality services are provided, and maintain accreditations with URAC, ACHC, and others.
• Provide exceptional stakeholder engagement with clients and payers to support company growth and retention goals.
• Develop the frameworks for the reports to manage operational efficiencies, clinical value, client value proposition, and patient/provider satisfaction.
• Manage the approved budget by directing and coordinating the organization’s financial activities to ensure operational funding, maximize investments, and increase efficiencies.
• Deliver on expected financial goals, including reviewing financial documents and other performance data to measure productivity and goal achievement.
• Determine staffing requirements, oversee the interview process, hire and train new employees, and manage personnel processes in collaboration with workforce leadership.
• Ensure a solid clinical services strategy, with reportable and marketable outcomes to clients and the market.
• Ensure QBR templates are current and completed on time, with advanced insights and client recommendations.
• Oversee activities directly related to developing innovative products or providing services that differentiate Optime and Ascella Health.
• Locate, select, and procure merchandise with other management staff for resale, representing management in purchase negotiations.
• Monitor businesses to ensure they efficiently and effectively provide the services needed while staying within budgetary limits.
• Evaluate training staff and processes to ensure that onboarding and continuous improvement training efficiently drive operational excellence and employee satisfaction.
• Work to maximize employee engagement and maintain morale by utilizing employee satisfaction surveys and other tools in a dynamic specialty pharmacy and HUB services environment.
• Maintain company compliance with all legal requirements.
• Routinely examine, establish, and implement departmental goals, objectives, and procedures for staff members.
• Support and drive transformation and change management required as Optime grows and evolves with its value proposition to the market.
• Ensure processes are available to calibrate employees' performance during review processes related to recognition, salary adjustments, bonuses, etc.
• Recommend locations for new facilities or oversee the remodeling of current facilities.
• Lead and manage direct reports, developing their leadership skills through mentoring and access to professional development.
• Provide any necessary guidance to organizational leadership to manage staff, prepare work schedules, and assign specific duties.
• Perform other related duties as assigned or necessary; remain flexible and adaptable in work schedules and assignments as defined by departmental and organizational needs.

• A Doctor of Pharmacy (PharmD) degree is required for this role. MBA preferred but not required.
• Five (5) or more years of experience at a Pharmacist in Charge, Director/Senior Director, or VP level related position in Specialty Pharmacy, Managed Care, or Healthcare facility.
• A strong understanding of the Life Sciences and Healthcare Industry is required.
• Strong leadership of people, with a development and growth mindset, balances holding the team accountable and maintaining/enhancing employee engagement.
• Ability to lead teams through change and transformation.
• Proven track record of client engagement, business growth, and capture of primary strategic pursuits
• Proven strategic planning experience
• Able to thrive and lead in a fast-paced environment with constantly changing priorities, flexible and adaptive to changing processes and procedures.
• Relentless attention to detail
• Exceptional oral and written skills, outstanding interpersonal skills, and the ability to work closely with vendors, partners, clients, and senior management.
• Possess a collaborative mindset with the ability to work cross-functionally with other divisions of AscellaHealth and shared business operations.
• Ability to think and act independently, formulate, and support new ideas, and champion new initiatives within and beyond the scope of one's responsibilities.
• Ability to ensure tasks are appropriately delegated and completed to standards by monitoring performance and holding staff accountable.
• Ability to successfully organize resources, personnel, and actions to complete programs and tasks.
• Ability to provide direction and motivation to staff and set an example through open communication and modeling best practices.
• Proficient in Microsoft Office Suite, specifically Excel, Word, PowerPoint, and Outlook; some familiarity with AI like CoPilot to drive operational efficiencies in administrative tasks.

Optime Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.